Question 1

Does Amello read my Google reviews?

Accepted Answer

Yes. The scan reads your Google rating, how many reviews you have, and your recent reviews from your public listing.

Question 2

Can Amello reply to my Google reviews?

Accepted Answer

Today, paste a review into chat and Amello drafts a reply for you to copy onto Google.

Question 3

Will Amello be able to post Google review replies itself?

Accepted Answer

Yes. Connecting your Google Business Profile, so Amello can post replies and update your profile, is coming soon.

Question 4

How should I reply to a bad review?

Accepted Answer

Reply quickly and stay calm. Thank them, apologise for the specific problem, say what you're doing about it, and offer to talk directly. Don't argue in public: other customers read your reply more than the review. Paste the review into chat and Amello will draft a reply in this style.

Question 5

What about Zomato and Swiggy reviews?

Accepted Answer

Paste any Zomato or Swiggy review into chat and Amello drafts a reply. Bringing Zomato and Swiggy reviews into Amello is coming soon.

Question 6

How can I get more Google reviews?

Accepted Answer

Ask happy customers at the right moment, while they're still at the table or just after they order. A short WhatsApp message with your review link works well. Ask Amello to write that message for you.

Reviews and reputation

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